Welcome to out FAQ page.
Explore the below Q and A’ to find answers about our renting processes, delivery services, rental periods, and more. If you have any questions, please don't hesitate to contact our team via the contact form or emailing hello@thetablestation.com
-
Browse through our inventory items and take note of the items you would like to have for your event.
Fill out our contact form and we’ll check the availability of the items you’ve selected and send a quote along with any delivery fees.
If you want to reserve these items, a 50% non refundable deposit is required to book those items and the remaining 50% to be paid 14 days prior to your event.
Longer hire rates, Damage Waiver, Delivery and Collection fees may be additional costs.
-
Our warehouse is based in Heidelberg West 3081, Melbourne but love to travel and are happy to go almost anywhere! Delivery and collection costs will vary depending on delivery location, how much you’ve rented and ease of access.
For week-day deliveries we have a minimum rental amount of $350. (plus delivery), within:
40km of our HQ (Heidelberg West 3081, Melbourne).
40 km - 90 km one way, rental minimum is $450 (plus delivery).
91 km - 150 km one way, rental minimum is $900 (plus delivery).
150 km - 250 km one way, rental minimum is $1,700 (plus delivery).
250 km - 350 km one way, rental minimum is $3,500 (plus delivery).
For any weekend deliveries we have a minimum rental amount of $550 (plus delivery), within:
40km of our HQ (Heidelberg West 3081, Melbourne).
40 km - 90 km one way, rental minimum is $800 (plus delivery).
91 km - 150 km one way, rental minimum is $1,400 (plus delivery).
150 km - 250 km one way, rental minimum is $2,500 (plus delivery).
250 km - 350 km one way, rental minimum is $5,000 (plus delivery).
This amount does not include the cost for delivery and collection which are quoted separately.
-
If you are collecting and dropping back to us in Heidelberg West our minimum hire spend is $150. However, if you’d like us to deliver, see the Delivery and Pickup Section above.
-
All pricing is for a 96 hour (1-4 day) hire rate. You have the option to extend the rental duration for an additional fee.
-
You are welcome to come by to pick up your order but please note this is by appointment only. Our minimum hire spend for pick ups is $150.
We recommend that pickups are for smaller items only. You will need to bring along appropriate packing items (such as blankets and ropes ) to protect items from damage.
To ensure a seamless pick-up experience, please take note of the following instructions:
1. Peak Season Schedule: Our warehouse will be operating for both collection and returns exclusively on Tuesdays and Thursdays throughout the busy season, spanning from September to May. Outside of this time is by appointment only.
2. Appointment Only: Pick-up times at the warehouse are by appointment only.
3. Pick-up Address: The pick-up location is Unit 2/32 Korong Road, Heidelberg West.
4. Secure Vehicle: It is crucial to have an enclosed vehicle (van, truck, or enclosed trailer) for transporting any furniture items. This ensures protection from weather conditions and prevents damage during transit.
5. Necessary Equipment: Please bring blankets and ropes to secure the load during transportation. These items will help protect the furniture and keep it stable.
6. Please arrive at the warehouse on time for your scheduled appointment. Given our often-packed delivery schedule, adhering to your appointment time is highly appreciated.
7. By picking up from us you are also accepting that you are completely responsible for all hire items. The Table Station is not liable for any damages or injury which occur during pickup or transport
8. All furniture and props must be adequately covered and protected throughout the entire hire period and can not be left outside outside of the event times.
-
Viewing appointments are by appointment only. Please email or call to make a time.
-
To secure your booking, we need a non-refundable 50% deposit, which includes GST, delivery, and setup fees.
This deposit is due when you make the reservation. The remaining 50% of the total booking cost is paid 14 days before your event.Bond payment is assessed based on the individual orders. If something is broken, disappears, needs professional cleaning or damaged you will be invoiced for the full replacement cost.
-
We ask for a 50% deposit upon booking to confirm the booking. This deposit is non refundable because once a booking is made, we reserve all our inventory exclusively for your event.
Please let us know as soon as possible if you have to cancel. If your booking is cancelled 4 weeks before the event date, The Table Station we will retain the initial 50% non-refundable deposit, and the remaining amount will be re-paid in full. If your booking is cancelled or item quantities reduced within 14 days of the event date we will retain 100% of the total hire fee.
Wet weather - unfortunately we are unable to provide a refund in the event of inclement weather. If your event is outdoors we recommend a backup plan to hold your event indoors and undercover. We will happily deliver and set up in an alternative venue within 10km.
-
Subject to availability The Table Station will work with customers for all secured bookings that require rescheduling due to Covid-19 Government restrictions.
All secured bookings that cancel are subject to the above cancellation policy. All monies paid to date at time of cancellation are non-refundable. Subject to The Table Station’s discretion all monies paid to date maybe transferable to a new date subject to availability.
-
Yes. If you need to alter your order, we will always do our best to work with you to make changes.
An order can be changed up until 14 days prior but please note if you reduce your order below the 50% deposit paid we cannot refund part of this amount.
-
Whilst the furniture can be used outdoors in good weather our furniture items are not waterproof and can not be left outdoors in the rain.
Any furniture items including the tables, chairs and upholstered items such as our vintage sofas can not be left outdoors in the rain or placed outside overnight.
Any upholstered/leather items (including rugs, pillows, etc.) can not be placed outside overnight or on dirt and mud.
Our carpets are designed to be durable and are suitable for a variety of events, including those where food and drinks are involved. We understand that spills can happen, and in such cases, we take care of the cleaning ourselves. However, if there's significant damage or staining that goes beyond a standard spill, there might be an additional cleaning or repair fee.
Any damage caused by water or wet weather damage will be assessed with a clean, repair or replace costs passed onto you.
-
We understand that accidents happens. We charge a replacement cost if its broken, which is typically 3 times the rental price but varies depending on the piece. If it’s a stain or a tear, we’ll charge you the cost of the repair or cleaning.
If an item is not returned, broken or damaged beyond repair, payment of full replacement value is required within seven days.
If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.
-
We accept no responsibility for injury caused to any person during the hire period. All items hired and are the responsibility of the hirer until they are returned.
-
All dishes, glasses and flatware come to you clean and ready to use
We ask that all dishes, glassware and flatware are lightly rinsed of all liquid or food but not washed and placed in the packaging it was supplied in.
An additional cleaning fee charge of 30% of the item's rental rate will be assessed for non-compliance.
If any of our upholstered items are returned dirty they will be professionally cleaned by us and an invoice will be issued to you for payment.
-
Although we do not offer linen we do work with the team from The Finer Co. Check out there info on our Vendors page.
-
Yes, we offer a PayPal option for credit card payments. However, please note that there is a small credit card surcharge of 1.726% that will be applied to the total amount. This surcharge covers processing fees associated with credit card payments.
Hopefully we’ve helped to answer some of your questions! Please contact us if you have any other question